1. Use of the Website

1.1 Eligibility: You must be at least 18 years old to purchase products or services from our site. If you are under 18, you may use the site only with involvement and consent of a parent or guardian.

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By using the site, you represent that you are of legal age or have appropriate consent. (Note: Certain payment options like Affirm or Afterpay also require you to be 18+ to use them.)

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1.2 Account Creation: Our site may allow you to create an account for easier checkout or order tracking. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for any activities under your account.

Please use a strong password and notify us immediately at the contact info below if you suspect unauthorized access to your account.

You agree to provide accurate, current information about yourself and to update it if it changes. We reserve the right to suspend or terminate accounts that are suspected of fraud or misuse.

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1.3 Acceptable Use: You agree to use our website only for lawful purposes.

You shall not use the site in any way that:

(a) violates any applicable federal, state, or local law or regulation;

(b) is fraudulent, false, or misleading;

(c) infringes on our or any third party’s intellectual property or other rights; or

(d) could damage, disable, or impair the site (such as introducing viruses or hacking attempts).

We reserve the right to restrict or terminate your access to the site if you engage in prohibited behavior. No scraping, data mining, or unauthorized use of our content is allowed. You also agree not to use the site to send unauthorized advertising or spam.

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1.4 User Content and Comments: If our site allows reviews, comments, or customer content submissions, you are solely responsible for what you post.

Content that is offensive, defamatory, harassing, obscene, violates any law, or infringes others’ rights is strictly prohibited. We may moderate, edit, or remove user submissions at our discretion.

By posting content (like a review or testimonial) on our site or tagging us on social media with your content, you grant Z.Harvest Gems a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display that content in connection with our business (for example, we may showcase your testimonial on our site or share your tagged photo on our Instagram, with credit to you).

This license lasts until you revoke it by contacting us or deleting the content.

Any opinions or content posted by users are their own and do not represent our opinions; we disclaim liability for user-posted content but will act promptly to remove content that is unlawful or infringing once we’re notified.

2. Products and Services

2.1 Handmade Jewelry Products: We sell handmade jewelry items, including but not limited to necklaces, bracelets, earrings, and rings, often crafted with natural gemstones, crystals, metals (such as sterling silver, gold-filled, etc.), and other quality materials. Please note that because products are handcrafted, each piece may have slight variations in color, size, or appearance.

We do our best to photograph and describe items accurately, but minor differences or imperfections (which are normal in handmade goods) are not considered defects. If you have questions about an item (size, materials, allergies, etc.), feel free to contact us before purchase.

We want you to love your piece, and we stand by the craftsmanship of our work.

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2.2 Product Availability: All orders are subject to product availability. We update our inventory regularly, but if an item is unexpectedly out of stock or delayed, we will inform you promptly.

We reserve the right to limit quantities of products we supply or to discontinue any product at any time. Prices for our products are subject to change, but any such change will not affect orders that have already been placed and confirmed.

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2.3 Permanent Jewelry Service: We offer permanent jewelry application, a service where a bracelet/anklet/necklace is custom-fitted and welded directly on the customer so it has no clasp (often called an “endless” bracelet).

Important Service Terms:
- Appointments: Permanent jewelry is typically done by appointment at events or pop-ups. Booking may require a deposit or prepayment (if specified at booking). We will communicate any booking fee and policy (e.g. refundable or not for no-shows) at the time of scheduling.

- Waiver & Consent: This service involves a quick welding process to solder the chain. While it is generally safe and the equipment is designed for jewelry, it does involve a tiny hot flame or electrical weld.

All customers must sign a Waiver and Release of Liability form before receiving permanent jewelry. The waiver will explain the procedure and its risks, and by signing you acknowledge and accept those risks and release Z.Harvest Gems/Tammi Zentic from liability for any minor injuries or reactions, except in cases of gross negligence. If you are unwilling to sign the consent/waiver, we cannot provide the service.

- Risks: You acknowledge that permanent jewelry welding involves a small spark of heat and there is a minor risk of burns, skin irritation, or injury (the risk is low, as we take precautions, but it is not zero).

You also acknowledge that the jewelry, once welded, is designed to be long-lasting/permanent until you choose to remove it by cutting. We use quality materials (14k gold-filled, sterling silver, etc.), but if you have metal allergies or sensitive skin, you must inform us beforehand.

We are not responsible for allergic reactions, since we do disclose the metals used (if you know you are allergic to, say, nickel or certain metals, please choose an appropriate metal or refrain from the service).

- Minors: Customers under 18 years of age must be accompanied by a parent or legal guardian for permanent jewelry services. The parent/guardian must sign the waiver on the minor’s behalf, consenting to the procedure.

We reserve the right to refuse service to minors under a certain age even with consent (for example, very young children) if we believe they cannot safely participate or sit still for the procedure. This is for everyone’s safety. If you have questions about an appropriate age, please contact us.

Generally, older teenagers can get a permanent bracelet with parent present; under roughly 14 we may suggest waiting until they’re older.

- Aftercare: We will provide care instructions. Permanent jewelry can be worn continuously, but customers should still exercise common sense. The pieces are delicate chains – excessive force can break them.

Avoid exposing the jewelry to extreme chemicals or pulling. If at any point you want to remove the jewelry, you can cut the chain off with scissors or pliers at home (carefully). You can keep the chain and we may be able to re-weld it later (small fee may apply for re-welding).

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Note: We do not cover the cost of someone else removing it (e.g. if you go to a jeweler to have it cut off).

- No Refunds on Service: Once a permanent jewelry piece is welded on, it is considered a final sale.

We cannot undo the service (except by cutting the chain, which ruins it), so there are no refunds or exchanges for permanent jewelry services after the fact. If your chain breaks at the welded spot shortly after the service, contact us – we may fix or re-weld it at no charge, as that can indicate an issue with the weld.

However, breaks due to snagging or stretching the chain, or general wear-and-tear, are not covered for free repairs (we can repair for a small fee). We strive for quality work so that doesn’t happen often.

- Right to Refuse: We reserve the right to decline providing the permanent jewelry service to anyone for safety or appropriateness reasons. (Examples: if a customer has a skin condition or wound in the area, if a child is too young, or if someone appears to be under the influence of substances that could make the process unsafe, etc.) This is to ensure a safe and positive experience for everyone.

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2.4 Digital Products: Starting in 2026, Z.Harvest Gems may offer digital products (for example, downloadable artwork, jewelry-making tutorials, printable gift certificates, etc.).

When you purchase a digital item:
- You will receive a personal use license for that product. This means you can use the file or content for your own personal, non-commercial purposes (such as printing it for yourself or using the tutorial to craft for yourself).

- Restrictions: You may not resell, redistribute, or share the digital product files with others, and you may not use them for commercial purposes unless explicit written permission is given.

For instance, if we sell a PDF guide or an art print file, you cannot email it to your friends or upload it elsewhere; each person should purchase their own copy. You also cannot claim the content as your own creation. All digital materials are protected by copyright and remain our intellectual property.

- You may make backup copies for personal archival use, and of course you can enjoy the product indefinitely, but the license is only for one user/customer.

- Because digital products are immediately accessible and irrevocable (you can’t “return” a digital file in the same way a physical product can be returned), all sales of digital products are final.

If you have an issue accessing the file or it’s corrupted, we will certainly assist or provide a working copy, but we generally do not offer refunds on digital downloads. If you accidentally purchase multiple times or something, contact us and we’ll work out a solution.

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2.5 Print-on-Demand Merchandise: We may offer products that are made to order by a third-party printing service (for example, apparel, tote bags, or mugs featuring Z.Harvest Gems designs or slogans). These items will be labeled on the site as such.

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Special terms for these:
- Fulfillment Time: Print-on-demand (POD) items are produced after you order, so they may have longer processing times (usually an extra 2-7 days) before shipping. We will give an estimate in the product description.

- Shipping: POD products might ship separately from handmade jewelry items, especially if they are made by a partner facility. You won’t incur extra shipping charges for separate shipments if it was one order, but they may arrive at different times.

- Quality and Variations: The printing process may result in minor variations in color or positioning of the design compared to the mockup image. These slight differences are normal.

We work with quality providers, but if a print is significantly off or the product is defective, please contact us with a photo and we will address it (likely by reprinting and reshipping at no cost to you).

- Returns: Because POD items are custom-made for your order, we treat them as final sale unless there is a defect or printing error.

If you ordered the wrong size apparel or you simply changed your mind, we cannot offer a free exchange/return on POD products (since there’s no inventory to put it back into; it was made just for you).

However, if there’s a problem with the product quality (like you received the wrong item, or there’s a glaring misprint or damage), we will of course make it right by replacement or refund.

Always reach out within 7 days of receiving a POD product if there’s an issue, and include a photo of the problem.